Privacy Policy

Sonabet App Privacy Policy — Your Data Is Safe With Us

Sonabet App takes the security of your personal data seriously. This privacy policy explains how we collect your information, where it is stored, and how we keep it protected.

Last updated: January 2026
Language: English
SSL Encrypted

Why is your data safe with Sonabet App?

We believe your privacy is a fundamental right. That's why Sonabet App uses the highest standards of technology to keep your data protected.

SSL Encryption

Sonabet App uses 256-bit SSL encryption for all data transmissions. Your login credentials, transaction details — everything is sent in fully encrypted form.

Secure data storage

All your personal data is stored on secure servers. Firewalls and a multi-layer security system are in place to prevent unauthorized access.

Never Sold to Third Parties

Sonabet App never sells your personal data to third parties. Your data is used solely to improve the services offered on the platform.

KYC Protection

All documents submitted for identity verification are stored under strict security. Any unnecessary data is securely deleted once verification is complete.

Regular security audits

Sonabet App's security infrastructure is regularly audited by independent third-party experts. Any vulnerabilities identified are addressed promptly.

User Controls

You have the right to view, correct, or request deletion of your own data on Sonabet App. Your privacy remains in your control.

This privacy policy applies to Sonabet App and all its services. By using Sonabet App, you agree to the data collection and usage practices described in this policy. We treat your privacy with the utmost importance.

1

What data do we collect?

Sonabet App collects certain information to deliver the best possible experience. This falls into three main categories — information you provide directly, information collected automatically while you use the service, and information received from third parties.

Information provided directly:

  • Name, date of birth, and gender
  • Email address and mobile number
  • Home address and postal code
  • Payment method details (Mobile Banking, Nagad, bank account)
  • National ID or passport details for KYC verification
  • Records of messages or contact sent to support

Automatically collected information:

  • IP address and device type
  • Browser type and operating system
  • Platform access times and activity logs
  • Betting and gaming history
  • Transaction details and history
Please Note: Sonabet App only collects information that is necessary to provide services and ensure security. No excessive or irrelevant data is requested.
2

How is your data used?

Sonabet App uses the data it collects for specific, limited purposes. We never use your information for unauthorized activities. Your data is processed only for the purposes listed below:

  • Account creation, management, and security
  • Processing deposits, withdrawals, and financial transactions
  • KYC verification and fraud prevention
  • Customer support and complaint resolution
  • Meeting legal obligations and maintaining regulatory compliance
  • Improving platform services and developing new features
  • Sending relevant offers and bonuses based on your preferences (you can opt out of this at any time)
  • Reviewing usage patterns to ensure responsible gaming

Sonabet App never sells your data to advertisers. Strict policies govern any sharing with third parties, as detailed in Section 4 of this policy.

3

Cookie Policy

Sonabet App uses cookies and similar tracking technologies on its website and app. Cookies are small data files stored on your device that help improve the user experience.

Cookie Type Purpose Duration
Essential Cookies Maintaining login sessions and security Deleted at end of session
Functional Cookies Remembering language and preferences 1 year
Analytics Cookies Collection of site usage statistics 2 years
Marketing Cookies Showing relevant advertisements 30 days

You can disable cookies at any time through your browser settings. However, disabling essential cookies may cause some key features of Sonabet App to stop working properly.

4

Data Sharing & Third Parties

Sonabet App never sells or rents your personal data to third parties for commercial purposes. However, there are specific circumstances where sharing may be necessary:

  • Payment Providers: Required information is shared to process transactions via Mobile Banking, Nagad, Rocket, or bank transfer
  • Legal obligations: Data may be disclosed in response to a court order or a valid request from a government authority
  • Fraud Prevention: Relevant authorities may be provided with information to assist in the investigation of suspicious activity
  • Service Providers: Trusted partners who support the operation of Sonabet App's services and are bound by the same privacy standards
  • Business Restructuring: In the event of a company merger or acquisition, data may be transferred to the new entity
Important: When sharing data with third parties, sonabet app ensures they adhere to the same level of privacy protection standards. Any use of data beyond the agreed terms will result in legal action against the party involved.
5

Data Retention & Security

How long Sonabet App retains your data depends on the type of information and applicable legal requirements. We do not keep any data longer than necessary.

  • Personal data is retained for as long as the account remains active
  • Even after account closure, transaction records may be retained for up to 5 years to meet legal obligations
  • KYC documents are stored securely after verification and deleted after the required retention period
  • Gaming logs and betting history are retained for a defined period as required by regulators

Sonabet app employs the following security measures:

  • Data stored with 256-bit AES encryption
  • Two-Factor Authentication
  • Regular security patches and software updates
  • 24/7 system monitoring and detection of unusual activity
  • Regular data backups and disaster recovery planning
6

Your Rights

If you have an account with Sonabet App, you have the following rights over your data. Contact the support team to exercise any of these rights.

Right to Access

You have the right to know what information Sonabet App holds about you and to request a copy of it.

Right to Rectification

If any of your information is incorrect or outdated, you can request that it be corrected or updated.

Right to Erasure

You may request deletion of your data in certain circumstances, though this may not be possible where legal obligations apply.

Right to Restrict Processing

You may request that the processing of your data be restricted or stopped in certain circumstances.

Data Portability

You have the right to receive your data in a structured, machine-readable format and to transfer it elsewhere.

Right to object

You may object to your data being used for marketing or other specific purposes.

7

Child Protection Policy

Sonabet App is a platform strictly for adults. We do not knowingly collect information from anyone under the age of 18.

  • Age is verified at registration and minors are not permitted to create an account
  • If it comes to our attention that data from a minor has been collected inadvertently, it will be deleted immediately and the account will be closed
  • If you suspect your child is using Sonabet App, please contact support immediately
A note for parents: Stay aware of which apps and websites your child is accessing. Sonabet App is committed to protecting minors at all times.
8

Policy Changes & Updates

Sonabet App may review and update this privacy policy from time to time. Changes may occur due to technological updates, new services, or evolving legal requirements.

  • For significant changes, advance notification will be sent to your registered email
  • The date of any changes will always be shown at the top of this page
  • Continued use of sonabet app after a policy change will be considered acceptance of the updated policy
  • You may request account closure if you do not agree to the updated policy
  • Previous versions of the policy are available on request via support
9

Contact & Complaints

For any questions, concerns, or complaints about the Privacy Policy, the sonabet app dedicated privacy team is ready to help. We take all requests seriously and aim to respond within 72 hours.

Contact us for any privacy-related matters: [email protected] — Our team is available 24 hours a day, 7 days a week to assist you.

Privacy Policy — Frequently Asked Questions

No, sonabet app never sells or rents your personal data to third parties. Your information is used solely to provide services, ensure security, and meet legal obligations.

Yes, under certain circumstances you may request the deletion of your data. However, some information may need to be retained for a specified period due to legal obligations. To submit a request, contact us at [email protected].

Your payment information is protected with 256-bit SSL encryption. Sonabet App never stores your full bank account or card number — only the details required to complete a transaction are used.

Disabling essential cookies may cause issues with login and session functionality. Turning off analytics and marketing cookies will not affect core services, though your experience may be somewhat limited.

For significant changes, a notification will be sent to your registered email and a message will be displayed when you log in to the platform. The date of the latest update will also be shown at the top of this page.

Join Sonabet App — your data is fully protected

Read the Sonabet App privacy policy and sign up with confidence — enjoy the best betting and gaming experience in Bangladesh.

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